COVID-19 Response Plan

Updated 1/19/2021

To our valued customers, staff and communities,


Due to the rapidly changing environment surrounding the COVID-19 outbreak, Unison Bank is making changes that may impact the way you conduct your banking services.


  • North Dakota — Our Jamestown lobby is open during normal banking hours. In addition to social distancing and to help keep you safe, our employees are required to wear face masks. If you do not have a face mask upon arrival and would like a face mask, one will be provided at the receptionist’s desk.


  • Arizona — Until further notice, our Gilbert office is open by appointment only in order to protect the safety of our clients and employees. To make an appointment in Gilbert, please call (480) 497-9800 or email


We continue to encourage our customers to use our drive-up, ATMs, or night drop facilities. It is our goal to meet all of your banking needs while at the same time providing a safe environment for all parties involved.


During this time we strongly recommend that all customers use our online banking services at along with our mobile banking app to conduct services such as:

  • view online accounts and transactions
  • view online statements and check images
  • mobile deposit
  • bill pay
  • Popmoney – P2P payments
  • event manager – set email and text alerts to track balances


Lastly, be wary of scammers posing as representatives of financial institutions or other companies. Unfortunately, at times like these scammers have a strong tendency to prey on the elderly or those in need. Please visit our blog and security tips to learn more about keeping your information safe. We’ll protect your money while you protect your health. By taking the necessary precautions, we will all get through this together.


If you have any questions, please feel free to call your local branch.


Thank you for your business and trust!


Kelly Rachel
Unison Bank President & CEO

If you have been impacted financially by COVID-19, please contact your local branch to learn how we can help.