02 Oct Debit card security

Keep your debit card protected. Know the signs of a scammer.

We are diligent in monitoring your debit card security. Below are a few things to keep in mind if we ever contact you regarding a transaction:

• You will receive a phone call from an agent who will ask questions to confirm that you are the actual cardholder before going through your transactions with you. They will ask for your name and the last four digits of your Social Security Number. If at any point you are uncertain about questions being asked or the call itself, hang up and call us directly.
• We will NEVER ask you for your PIN or the 3-digit security code on the back of your card. Don’t give them out to anyone, no matter what they say. Hang up and call us directly. Fraudsters will often ask cardholders to verify fake transactions. When the cardholder says no, they did not perform those transactions, the fraudster then says that their card will be blocked, a new card will be issued, and that they need the card’s PIN to put it on the new card. Many people believe this and provide their PIN. The 3-digit CV2 code on the back of the card will allow a fraudster to conduct card-not-present transactions.
• Regularly check your account online to see if there are any suspicious transactions that have occurred, but especially If you are unsure about a call or text message you’ve received. If anything looks amiss, call us directly for assistance.
• If you have received a voice-message from us and are unsure about responding to it, call us directly for assistance.

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